Exchange and Return Policy

At 15 Threads, we are committed to your satisfaction and to providing a distinctive shopping experience. All products are carefully inspected and reviewed for quality and details before shipping any order.

Accordingly, please note the following:

• 15 Threads Boutique does not offer returns or exchanges once the purchase is completed.

• To ensure the correct size selection, we kindly recommend reviewing the size chart and color options carefully before placing your order.

• If you would like to confirm sizing or any other details, you may contact us via WhatsApp at +966558057303 prior to completing your purchase.

Exchange Policy Exceptions

Exchange requests are accepted only in the following cases:

1. Receiving an item different from the one ordered.

2. Receiving an incorrect size.

3. Receiving an incorrect color.

We take great care in inspecting every item before shipment, and each piece is ed with photos to confirm its quality and condition before leaving the boutique.

In the unlikely event that an incorrect item is received, please follow these steps:

1. Take clear photos of the received item.

2. Send the photos along with your order number within 24–48 hours of delivery.

3. Once verified, the request will be handled accordingly.

We truly appreciate your understanding and cooperation.